For long-term performance, safety, and absolute peace of mind
Solar Maintenance & Support
Solar Maintenance & Support Services
Protect Your Solar Investment with Engineering-Level Support
AWPower’s Comprehensive Solar Maintenance & Support
Your solar PV system works every day to save you money, but like any long-term investment, it needs proper care to stay safe, compliant and performing at its best.
With 11+ years of experience and more than 500 installations completed across residential, commercial and industrial sites, AWPower has seen it all – from systems running at half their potential due to simple setting errors, to major safety risks caused by incorrect installation.
That’s why we redesigned the Solar Maintenance & Support Agreement (SM&SA) for 2026 from the ground up.
- More safety
- More performance
- More savings
- Lower subscription cost.
Built in collaboration with Fidelity SecureFire and Santam, the new SM&SA is engineered to protect your system, your property and your savings.
What’s New in SM&SA 2026
1.
One Mandatory Service: The Annual On-Site Inspection
(Mandatory)
The foundation of safe, compliant and high-performing solar.
Your annual inspection includes:
- Full safety and performance assessment
- Verification of wiring, isolators, breakers and protection devices
- Battery and inverter checks
- Insurance and municipal compliance review
- Checking of system settings
- Covers systems up to 50kW
- Includes sites within 30km of AWPower
(Custom quotes available for larger or remote systems)
2.
Remote Performance Monitoring
(Optional)
Small tweaks = big savings.
After auditing hundreds of systems, our engineers found the same recurring issue:
Incorrect inverter and battery settings costing owners thousands per year.
Our remote monitoring service includes:
- Seasonal optimisation
- Detection of inefficiencies and irregular behaviour
- Performance alerts
- Weekly, monthly or quarterly reporting (your choice)
This service pays for itself through improved system output.
3.
NEW: Lithium Battery Fire Safety & Early Warning
(Optional)
The biggest safety enhancement since the launch of the SM&SA.
HeatWatch – 24/7 Battery Thermal Monitoring:
Monitored by Fidelity SecureFire/ADT, HeatWatch provides early detection of:
- Abnormal internal temperature spikes
- Thermal runaway conditions
- Battery puncture or mechanical damage
- High-risk temperature fluctuations
HeatWatch can trigger alerts and — if selected — activate professional fire-response support.
Optional Fire Suppression: 9L Gel-Type Fire Extinguisher:
Designed specifically for lithium battery fires:
- Fast and effective
- Certified
- Once-off purchase
- Available from mid-January 2026.
Bespoke Plans
Build Your Own Maintenance Plan
Every solar system is different – so your support plan should be, too.
The SM&SA 2026 allows you to customise your plan using our configuration tool:
- Choose only what you need
- Add safety services
- Add remote monitoring
- Add support hours
- Adjust your plan annually
Flexible. Transparent. Engineering-led.
The Benefits
Why Solar Maintenance Matters
A solar system is not “set and forget.”
Without ongoing maintenance:
- Seasonal changes reduce performance
- Incorrect settings reduce savings
- Compliance lapses invalidate insurance
- Safety issues go unnoticed
- Lithium batteries remain unmonitored
With proper maintenance:
- Your ROI increases
- Your system lasts longer
- Performance stays consistent
- Safety risks drop significantly
- Your property stays protected
Well-maintained systems outperform grid electricity by a growing margin every year.
As reseached by AWPower’s engineering team. Read it here.
Additional Services
Solar System Audit
(60-Point Risk Analysis)
If your solar PV system was not originally installed by AWPower, we’ll include a full on-site Solar Systems Audit – featuring our 60-point risk and performance scorecard – as part of your first scheduled annual inspection when subscribing to an AWPower Solar Maintenance & Support Agreement (SM&SA 2026).
A deep technical review conducted by a Senior Engineer + Certified Electrician:
- Safety & conformance review
- Performance metrics
- Insurance compatibility
- Component & installation quality check
- Wear-and-tear assessment
- Immediate red flags
Ideal for the following:
- Inherited systems
- Pre-insurance checks
- Property purchases
- Commercial portfolios
- Non-performing installations
Solar PV Cleaning
Professional cleaning increases panel performance by up to 25%.
Our cleaning partners offer:
- Safe rooftop access
- Internationally compliant cleaning techniques
- Wiring and structure inspection
- Eco-friendly cleaning products
- Early morning or late afternoon cleaning slots
Ready for a Safer, Smarter, Higher-Performing Solar System?
Whether you need full system monitoring, enhanced fire safety, or simply your annual inspection – the SM&SA gives you complete control over your solar performance and long-term protection.
